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I've seen no way to contact someone who's an executive at EDS if you don't already have a relationship with them, and I don't see any record of what happened anywhere on EDS's site right now.
I think the response to your points would be as follows:We at Six Apart were also upfront about the problem in a matter of fact way.
A number of very senior persons, who were getting ready for or into the holiday season, all gets into action - you hadn't asked us toWe've made commitments to which we stuckEverything was calm, professional, efficient.We're here participating in the conversation now -- why isn't EDS responding to this post, too?
I won't debate the veracity of 6A responses to its own issues - others have already given that a thorough airing.What I can say to one specific point is that my respondent doesn't run data centres - he's a strategic thinker. He merely offered to take a look anf get back to me - they don't need all hands on deck in a crisis because they sorted out the issues - years ago.
Maybe you should talk to them and bring Vinnie Marchandani along with you?