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A tough but rewarding year
And again, document management... wow.. our external interaction is often on hosted platforms (email), sales contracts are largely in hosted systems (CRM)... I could go on.
Interestingly enough businesses lost more confidential data from inside the firewall to disgruntled ex-employees than due to "exposure" to SaaS providers.
I usually ask them, if they have multiple firewalls, privat IP space, Raid-5 servers, data encryption, VPNs, and several physically secure locations where their servers and firewalls, routers etc. are housed and are looked after 24 hrs a day?
At this point most people agree with me that their data is infact safer with me (WinWeb) then with them at home and/or in the office. Most people do not even do a backup.
Is our system totally safe, no it is not. But then nothing ever is!
CRM is a customer facing application, Accounting and Human Resources is a back-office application.