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A tough but rewarding year
But incrementalism isn't a bad thing. It is like clearing the underbrush--a neccesary step in landscaping. Dull though. You just have to understand where the cycle is at the moment. So I watch and test.
If a vendor even utters the word "wiki" (or any insider jargon) I know they are talking to themselves and not to me and what my business needs to do. If a vendor's basic premise is that human nature will change in favor of shiny software, I'm dubious. And yes to @elsua unfortunately this means that email will be with us for a while.
An ideal solution should be as intrusive as telephone dialtone or electricity--self-obvious and just there. I like "shiny" and toys but that gets in the way sometimes of getting things done. Dialtone and get out of the way. That's what I will buy.
Zemanta should pretty much qualify under all 5 points you make (and I have to say I agree with all of them :)
If you have any more ideas of how service could be more useful for you, please let us know!
bye
andraz from Zemanta